Frequently Asked Questions (Exchange Policy)
Can I get a refund for my order?
No, we follow a strict Exchange-Only Policy. We do not offer cash or monetary refunds, but we will gladly replace any damaged, defective, or incorrect product with a fresh one.
What do I need to qualify for an exchange?
To protect both you and us, every exchange claim requires a continuous, unedited 360° unboxing video. Claims submitted without this video cannot be accepted under any circumstances.
How should I film the 360° unboxing video?
Keep your recording uncut from start to finish:
- Rotate the sealed box: Show all six sides and the shipping label clearly before opening.
- Open on camera: Cut open the parcel without pausing the video.
- Show the product in 360°: Hold up the item, rotate it completely, and zoom in on any flaw or defect.
How long do I have to report an issue?
You must notify our support team and send your video within 48 hours of delivery. Requests sent after 48 hours cannot be processed.